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Administrative Skills
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Administrative Support

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Lectures 1
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Administration
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Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal, are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

 

In the Administrative Support course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

INTRODUCTION
Course Objectives

MODULE 1
Getting Organized (I)
Dealing With Email
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voicemail
Knowledge Check

MODULE 2
Getting Organized (II)
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Knowledge Check

MODULE 3
Managing Time
Managing Your Time
Keeping Others on Track
Maintaining Schedules
Knowledge Check

MODULE 4
Getting It All Done On Time
Prioritizing
The Secret to Staying on Track
Goal Setting
Knowledge Check

MODULE 5
Special Tasks
Planning Small Meetings
Planning Large Meetings
Organizing Travel
Knowledge Check

MODULE 6
Verbal Communication Skills
Listening and Hearing: They Aren’t the Same
Asking Questions
Communicating With Power
Knowledge Check

MODULE 7
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, it’s How You Say it
Knowledge Check

MODULE 8
Empowering Yourself
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions
Knowledge Check

MODULE 9
The Team of Two
Working With Your Manager
Influencing Skills
What to Do in Sticky Situations
Knowledge Check

MODULE 10
Taking Care of Yourself
Ergonomics
Stress Management
Dealing with a Heavy Workload
Knowledge Check

ASSESSMENT
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